VietSunShine - Bluecoat - Cisco - Ironport - F5 - Falconstor - Extreme - Firewall

FAQ'S

	Q.026 - Does IronPort provide education and training on the administration of IronPort products?
	Yes. The IronPort Educational Services Team offers a variety of hosted and on-site training options for IronPort customers and channel partners worldwide.

	Q.025 - What are IronPort Support’s Service Level Agreements?
	IronPort Support follows the IronPort Case Processes to handle issues efficiently and effectively. Please refer to our case processes for specific information.

	Q.024 - Is IronPort Customer Support available 24 X 7?
	Yes. The IronPort Customer Support Team is available from Sunday 4PM through Friday 6PM Pacific Standard Time and is on-call outside of these hours.

	Q.023 - Does IronPort provide support in other languages?
	Yes. IronPort offers support in many languages. Please contact your local IronPort office for more information.

	Q.022 - Can IronPort channel partners sell IronPort Support Programs to their customers?
	Yes. IronPort channel partners can sell IronPort Support Programs or their own support programs to their customers.

	Q.021 - Who is eligible to purchase an IronPort Support Program?
	IronPort customers who have purchased an IronPort product and IronPort channel partners.

Q.020 - Who are Blue Coat's Technology Partners?

	Q.019 - Where can I find earnings information for Blue Coat?
	Blue Coat typically releases information regarding upcoming earnings announcements on its home page, approximately one week prior to the earnings announcement. After earnings are announced, Blue Coat posts its earnings press release in the “News” section of Blue Coat’s web site and posts a webcast of the conference call on the website.

	Q.018 - Who are Blue Coat’s independent accountants?
	Ernst & Young, LLP

	Q.017 - When does Blue Coat’s fiscal year end?
	April 30.

	Q.016 - When have stock splits occurred?
	We implemented a two-for-one forward stock split of the Company's common stock issued and outstanding on October 4, 2007. On September 16, 2002 we executed a one-for-five reverse split for our outstanding common stock.

	Q.015 - How do I change my address on my Blue Coat stock certificate?
	Any changes to stock certificates are to be made through Equiserve. Most brokers can help complete the proper paperwork for changes to stock certificates with the transfer agent.

	Q.014 - Who is Blue Coat’s transfer agent?
	Equiserve, L.P. Shareholder Services P.O. Box 8040 Boston, MA 02266-8040 Phone 800-730-6001 www.equiserve.com

	Q.013 - Does the Company issue dividends?
	No. Cash dividends have not been paid in the past, and none are being considered for the future.

	Q.012 - Does the Company have a direct purchase plan for its common stock?
	No. Our stock can be purchased or sold through a registered stockbroker or bank and generally through any financial situation that provides brokerage services.

	Q.011 - When did Blue Coat become a public company?
	Blue Coat Systems was founded in February 1996 as CacheFlow Inc. and is incorporated in the State of Delaware. The company, as CacheFlow, went public on November 19, 1999.

	Q.010 - On which stock exchange does Blue Coat trade and what is its ticker symbol?
	NASDAQ: BSCI

	Q.009 - How many employees does Blue Coat have?
	Approximately 875 employees, as of January 2008.

	Q.008 - Where are Blue Coat’s facilities located?
	Blue Coat's headquarters are located in Silicon Valley at 420 North Mary Avenue, Sunnyvale, CA 94085. In addition, Blue Coat has over 20 sales offices worldwide.

	Q.007 - Has Blue Coat made any acquisitions?
	Blue Coat acquired Ositis® Software in 2003; Cerberian, a provider of URL filtering software, in 2004; Permeo, a provider of endpoint security, in 2006; and certain assets of the NetCache business from Network Appliance, a proxy server appliance company, in 2006. All four acquisitions play a strategically important role in the success and growth of Blue Coat.

	Q.006 - Who are Blue Coat’s partners?
	Blue Coat has established key strategic alliances with leading partners including Secure Computing, SurfControl, and Websense for URL filtering; plus Finjan Software, Kaspersky, McAfee, Sophos, Symantec, and Trend Micro for Web virus scanning; and ArcSight, LogLogic, and Network Intelligence for security management.

Q.005 - Who are Blue Coat’s customers?

Q.004 - What makes Blue Coat a superior solution?

Blue Coat is superior because its solutions deliver a rich set of security and performance optimization capabilities integrated within the same appliances. (With other products, IT organizations are forced to compromise – they have can have security or performance, but not both.) Just as important, Blue Coat gives IT organizations visibility and very granular control over security and performance, so that policies can set based on who, what, where, when, and how users and applications communicate with each other Blue Coat policies allow IT to optimize and align the security and performance of Web user-application sessions with the priorities of the business This is the level of control IT needs in today's distributed enterprise.

More on the powerful capabilities within the Blue Coat solution:

Security – Unmatched ability to secure Web communications – filter inappropriate content, block spyware, scan for viruses, and even discover malicious content inside encrypted SSL tunnels. In addition, Blue Coat works with all leading authentication systems to prevent unauthorized access to sensitive content. As a result of all these features, the threat of security breaches via the Web is minimized.
Performance – Blue Coat's ability to accelerate delivery of business applications is a result of its MACH5 technology (Multiprotocol Accelerated Caching Hierarchy). MACH5 delivers five critical performance enhancement capabilities: bandwidth management, protocol optimization, byte caching, object caching, and compression Collectively, MACH5 allows IT organizations to optimize application performance and utilization of costly bandwidth for remote users across the distributed enterprise The result is LAN-like application performance over the WAN, with significant performance gains after deploying Blue Coat appliances with MACH5 technology.
Control – Integrated, centrally-managed, policy-based control to enforce individual and enterprise-wide security and performance policies for all Web users and applications This includes more than 500 policies associated with who, what, when, where, and how users and applications communicate with each other – regardless of their physical location.
Proxy technology – Blue Coat appliances function as proxies between users and applications for all inbound and outbound communication sessions As such, the appliances become a termination point – and therefore an extremely effective control point - between users and applications. This gives IT organizations granular control of security and performance issues associated with each user-application session.
Scalability – Blue Coat solutions have been designed for branch offices, Internet gateways, data centers, and (with the acquisition of Permeo) even down to individual end points And, although these control points are distributed, they work together as a single, highly scalable system that enables IT to regain control of security and performance issues across the enterprise.

Q.003 - How does Blue Coat help solve these problems?

Q.002 - What are the key problems that Blue Coat is addressing for IT organizations?

Q.001 - What does Blue Coat do?

Username
Password